The Paper Vernon Forgot He Signed
Reasonable
Vernon leaned back in his chair that Thursday and put on the voice he used for the Rotary.
“I know it’s an adjustment,” he said. “But Trent’s got potential. He’s young. He’s got energy. The town’s changing, Wade, and we need a fresh face out front.”
“Potential,” I said.
“Fresh energy,” he said, nodding, hearing agreement where there was none. “You’re the backbone of this place, everybody knows that. That’s exactly why I need you steadying him through the changeover. Nobody knows these accounts like you do.”
There it was, laid right out on the desk between us, and he did not even see what he had said.
They did not want to give me the chair. They wanted to keep my hands on the wheel and put Trent’s name on the door. My phone book. My memory. My five-in-the-morning phone calls. My twenty-two years of goodwill with every farmer in Pell County. All of it running underneath, quiet, holding the boy up, so the family could tell itself the family had built something.
“You still matter here, Wade,” Vernon said. “More than anybody.”
People tell you that you matter right when they have decided you can be used.
I stood up.
Vernon blinked. “Everything all right?”
“Yes,” I said. “I understand.”
His whole face loosened with relief. “I knew you would. You’ve always been a reasonable man.”
Reasonable. I have thought a lot about that word since. A man gets called reasonable when other men want him to take less than he earned and thank them for the privilege. My father was called reasonable his whole life, and he drove a grain truck for the co-op for thirty-one years and got a handshake and a sheet cake when they let him go.
I said none of that. I just nodded and walked out and down the steps past the parts counter.
The parts counter
Trent was standing by the coffee machine at the end of the counter, holding court with one of the parts boys and a salesman named Rusty who should have known better.
“When I take over,” Trent was saying, loud enough for the counter to hear, “we’re gonna rethink this whole operation. It’s stuck in 1985 in here. More energy. More social media. Get us on the internet. Less of the old way of doing things.”
Then he saw me coming and his face split into that easy grin.
“Wade,” he said. “Perfect. Hey, let’s sit down Monday, you and me. I need you to walk me through all the big accounts. The Vogels, Reinhardt, all of them. Just a full brain dump, everything you know.”
“Of course,” I said.
His grin got wider, because he thought that settled it. He thought he had won. He had the chair, and he had me, and by Monday he would have my whole book of business poured into his lap like it was his birthright.
I have learned that some men need the applause before they notice the stage has already gone out from under them. I let him have the moment. It cost me nothing.
I walked into my office and shut the door and sat down in the quiet.
I totally can relate. Corporate head sheds have no concept of “relationship selling”. They now think AI is all they need.
You make a great point, Fred. Technology can do a lot, but there’s still something about genuine relationships and trust that’s hard to replace.